I kind of doubt that this Phyllis woman is the manager of the Salem Inn, given that with how long the Salem Inn had been in Salem, I kind of doubt that this show would give a name to a manager, who has never been seen, much less heard, or any performer playing, for that matter, now would they?
Remember, back when they had Beyond Salem season 1. Secret Agent Kyle Graham, a.k.a, Dimitri von Leuschner had brought up that he knew of his statehood cousins, Frankie & Max Brady, when only actor Peter Porte knew of them by reading the script. Not once did they play up of how the character knew of his American cousins, so he threw out there the names of his cousins that only the actor had read about, is equivalent to the main crux of this additional footnote, so to speak, don’t you think?